Located in our downtown San Francisco office and reporting to the Director of Service, this position manages the ConnectWise ticket system and service coordination for the entire service team. This role is an internal and external facing role. The primary responsibilities include ensuring smooth and efficient client service operations, manage the scheduling of client service requests to ensure timely response and resolution to clients’ service and support needs. Additional responsibilities include facilitating communication with clients, monitoring service metrics, and escalation of service needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Triage and Dispatch all